Last updated: 28/10/2026
This policy applies to go-kart, ATV and buggy bookings made on our website or at our counter. Please read it before you book.
Cancelling your booking
- You can cancel a booking up to 3 days before your visit date. For example, for a visit on 20/11 the last day to cancel is 17/11.
- After that, the booking can no longer be cancelled or refunded.
- To cancel, please contact us by phone, WhatsApp or email with your booking reference.
- If you do not arrive for your booking, it is treated as a no-show and is not refunded.
Changing your date or time
If you need a different date or time, please contact us as early as possible. We will do our best to move your booking, subject to availability.
How much we refund
When you cancel in time, we refund the amount you paid minus the payment fees we were charged for your payment:
- card payments on our website: the card processing fee charged by our payment provider;
- card payments at our counter: the card terminal fee charged by the bank;
- cash payments: no fee is deducted.
Any online service fee shown separately at checkout is not refunded when you cancel.
If we cancel or close
If we have to close an activity because of weather, safety or a technical problem, or we cannot run your booking for any other reason on our side, we will offer you a new date or a full refund, including any service fee, with no fees deducted. Our staff decide on the day whether conditions are safe.
How you receive your refund
- Refunds go back to the original payment method: card payments to the same card, cash payments in cash at our counter.
- Card refunds usually take 5–10 business days to appear on your statement, depending on your bank.
- Refunds are made in Thai baht. We cannot cover differences caused by exchange rates or by your bank's own fees.
- We will email you when your refund has been issued.
Bookings made through a partner
If you booked through a hotel, tour agent or other partner, or with a partner voucher, please contact that partner to cancel or to ask for a refund. Their own terms apply to the amount you paid them.
Eagle Pass and member discounts
- The Eagle Pass is a personal annual pass and is non-refundable once purchased.
- If you cancel a booking that used an Eagle Pass or member discount, this policy applies to the discounted amount you actually paid.
Questions about a charge
If you think a charge is wrong, please contact us before contacting your bank. We will look into it promptly and put it right. Our address, phone numbers and email are below.